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Help and Support

What are kiss cut stickers?

Leaving just the backing sheet intact and cutting only the self adhesive layer means that we don’t cut the label out fully or right through the two layers, leaving as the name implies a kiss cut. This makes the sheet of labels easy to handle and the labels easier to remove when necessary.

How can I tell if my artwork is high resolution?

Just by looking into the file yourself depending on the file type and software you are using you may be able to tell if your file is of a high resolution.

Using Photoshop, if you open the image in question, then click Image>Image Size. A dialogue box should appear, the lower portion tells you the size of the image at its current resolution setting. Please can you make sure that Resample Image is UNCHECKED, then proceed to change the resolution to 300 pixels/inch (ppi). Under Document Size the resulting height and width will tell you how large the image can be printed at 300ppi.

If at any time you find yourself unsure, please get in touch and let us check the file for you.

What does Print Ready PDF mean?

Portable Document Format are widely known as PDF files for short. The process of transferring files between computers has been made easier using the PDF format and it ensures that the file displays exactly the same to the end user as it did to the creator irrespective of differences in their computer systems. For a PDF file to be print-ready it must meet certain criteria to make sure it prints correctly and accurately even though it might look OK on screen. The criteria that must be met for print ready PDFs are as follows:


HD Pixel Print advises you  that if you use any fonts they must be embedded or the text outlined (turned into a graphic). Please bare in mind a font used on your system might not be available on our system, and this can cause problems with the PDF and displaying it correctly.


If your printing to the edge of the page the PDF must have bleed information included. If you would like more information on bleed please click here.


The PDF must contain colours defined in CMYK or Pantone spot colours. Please remember it must not contain RGB colours because they are only suitable for viewing on screen.


When the Image is at the size you require printing it must be at least 300 ppi.. If you would like more information on resolution, please clink here.

You can usually find these settings in the PDF dialogue box for your particular application, however, some also need to be set up correctly in your document. Please contact us if you would like help in creating press-ready PDFs. We can also provide you with help with the more advanced PDF settings such as transparency and overprinting.

What file types can I send you?

We prefer to work with print ready PDFs, if you can produce them, and this is also the safest and quickest way of ensuring that your artwork gets printed exactly how you expect it to be. We are able to work with the files authored with the following design software:

  • Adobe Indesign
  • Adobe Illustrator
  • Adobe Photoshop

What resolution do my files need to be for printing?

A minimum of 300 ppi (pixels per inch) is desired for the best quality printing, therefore, your photos should contain enough pixels to allow them to be printed. For best quality results photos should contain enough pixels to be able to be printed. For example if a photo needs to be printed at a desired size of 1 inch square it would be required to be at least 300 pixels wide by 300 pixels high.
Please note: Some applications mislabel the term ppi as dpi.

What is bleed and why do i need it?

For printing purposes, if you have a border or image that goes off the edge of the page, it literally does need to go off the edge of the page. At HD Pixel Print we always print on oversized paper and trim the finished job down to the size requested. If your image does not go right over the edge of the cutting line please bare in mind there’s a chance that you will see a line of white on your final product. That is why HD Pixel Print recommends you always allow for 3 mm of bleed on all edges. For example, an A6 Postcard is 148 mm wide and 105 mm tall. The area of your image would need to be 154 mm wide by 111 mm tall to then allow for the trim. Please remember that the image in the 3 mm frame will be cut off. Please also note that bleed is not always an issue as not all artwork needs bleed;  if your printing is contained within the page size (i.e. does not go to the edge of the page), then bleed will not be an issue for you anyway. Please get in touch and ask us if you need help setting up your artwork.

Is there VAT on printing?

Please be warned this is a complicated area. Our quotations will indicate whether or not VAT is applicable to your order. Quite often though if the item is of a promotional, informational or publicity nature such as Flyers, Brochures and Newsletters then the item will be zero rated.
Products that you write on do incur VAT and when such services are itemised separately they also attract VAT (e.g. artwork and design). As an example an A4 poster would carry VAT unlike an A4 single-sided leaflet which would not. Please feel free to check with us if you are unsure or visit this page on HMRC website if you would like further information.

How quick is delivery?

This very often depends on the item being delivered. At HD Pixel Print our standard turnaround is five working days. This means a printing job coming in ready to print (or finally being approved for print) on a Wednesday will be ready to collect the following Tuesday or it can be delivered by our overnight courier for delivery on the Wednesday. We do not generally despatch overnight deliveries on Fridays to avoid weekend warehousing. Digital jobs and some others can sometimes be provided on our next working day basis as these can often be turned around more quickly so please ask if unsure. We will always provide you with an accurate delivery day and we will always tell you in advance if we cannot meet the deadline due to unknown circumstances. We want to ensure you that reliability is important to us and we monitor that our jobs are completed on time daily.

The colour of my print looks different to what I see on my screen

The RGB system is what is used to display a colour image on your screen and these are the primary light colours (Red Green and Blue). These are required to create white when they are superimposed on each other. The printing process, however, combines small dots of the CMYK full colour process Cyan, Magenta, Yellow and Black (or Key) in different percentages onto the white paper. Depending on the paper type and whether the colour required derives from the CMYK process or from a spot colour (Pantone) ink, which is mixed (see question on spot colours) there are conversion charts and approximations that can be used to create a similar colour on paper, but this will vary. Please note there are also other factors to consider, including the line screen value used, the dots per inch output, roller pressures, brands of ink used among others. HD Pixel Print would recommend that you get in touch with us to discuss your colour options so that we can best meet your needs and requirements.

What is digital printing and litho printing?

Cost: Digital printing can be cost effective as it involves only a little setting up and then a cost for each copy; offset litho printing involves more setting up and a printing plate to create the first copy, after that though, the cost per copy is much more cheaper. As a rough guide, up to 500 items is cheaper when printed digitally and over 500 is cheaper using offset litho.

Speed: HD Pixel Print generally turn around digital jobs in 2-3 working days; sometimes sooner when possible. Our offset litho jobs are aimed to be completed in 5 working days. Although the The Digital print machine prints more slowly and the finished printed item is dry; with the offset litho printing real, wet ink is used and drying time is therefore required before cutting and boxing them up for delivery.

Colour: Offset litho printing uses the full colour process to make different colours and in additon it allows for specific ‘spot’colours. These colours are extremely accurate and can include flourescent inks and silver/gold metallics. Digital printing can also do this but without the extra addition.

Still need Help? Contact our support team

Sending Us Your Print Ready Files

When you send your full printing design to HD Pixel Print we will assess it and get back to you with advice, confirmation and/or further details.

We find at HD Pixel Print sending files via email for printing can sometimes be a pain due to the size of the files and slow network connections.

To help with at least one of these issues please find below a a few websites that allow you to send large files free and just for a cherry on the top they don’t require you to login or sign-up. That is one of the reasons why HD Pixel Print uses them ourselves all the time.

The network connection issue, I am afraid to type, will have to be taken up with your Internet Service Provider :-)

If on the slight off chance you do find yourself stuck then please just give us a shout at HD Pixel Print by email, telephone or other means necessary and we will be more than happy to help you to resolve your situation.

Please make sure your artwork meets the correct requirements as this allows us to process and dispatch your order for you as quickly as possible. If at any point you find that you are unsure please just ask as we are here and we are always happy to help.

Please send your print ready artwork to [email protected]